Tottenham Hotspur have today apologised to their supporters and announced details of a compensation package, after two additional home fixtures were moved to Wembley Stadium because of problems with their new ground’s safety systems.
The club had expected to play their first game at the new £850m stadium on 15 September against Liverpool, but confirmed late on Monday that the match will now be played at Wembley Stadium.
The club’s following home game, against Cardiff City on 6 October, has also been moved, as has an NFL fixture between Seattle Seahawks and Oakland Raiders the following week.
The Tottenham Hotspur Supporters’ Trust demanded “fair compensation” after news of the delay was made public, with fans already having paid significantly increased prices for their season-tickets at the new stadium.
And in a second statement published on Tuesday morning, the club apologised to supporters while confirming refunds would be made available.
The statement read: “We should like to apologise to supporters for this delay. We are acutely aware of the disappointment this may cause supporters and shall now look to ensure that we minimise any inconvenience.
“As two further matches of the new season will be played at Wembley - on Saturday 15 September against Liverpool, kick-off 12.30pm, and on Saturday 6 October against Cardiff City, kick-off 3pm - all those who have purchased season tickets at the new stadium will be credited 1/19th of the price you have paid for your 2018/19 season ticket for each fixture concerned.
“Full refund amounts for both Liverpool and Cardiff City will be placed into your eticket account automatically in the coming days. To improve on the process used for the Fulham fixture, these funds can either be drawn out from your eticket account by way of a monthly BACS payment or the funds can be held in credit in your account to be used as part payment for next season's Season Ticket.”
There remains no clarification over Tottenham’s home match against reigning Premier League champions Manchester City, currently scheduled for 28 October, the same day that an NFL match is due to be held at Wembley.
The club meanwhile remain in conversation with Uefa over where they will play their Champions League matches this season.
Competition rules dictate that a club “in principle” should play all of their matches at one venue. The group stage draw take place on 30 August.
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