The British number one found out earlier on Wednesday that he would get his chance in Turin when Tsitsipas decided to pull the plug because of an ongoing elbow problem.
Two alternates have made it into the tournament for the first time since 1998, and Norrie was hoping to follow in the footsteps of Jannik Sinner, who seized his chance impressively on Tuesday after replacing fellow Italian Matteo Berrettini.
Norrie certainly could not have done any more in the opening set but a wayward end to the second proved the turning point and eighth seed Ruud was the better player in the decider.
The British star, ranked 12th in the world, relished the experience, saying: “This week has been incredible for me so far. I have had a lot of training. Basically I was using it as a training block towards heading into the Davis Cup.
“Obviously a bonus to get a couple of matches in there, and obviously a lot to play for. Huge for the experience, as well. I really enjoyed every second out there.
“I was feeling good in practice, and I have been doing a lot of gym throughout the week. I was ready to play and compete. I came out firing and loved the match.
“It just came down to a couple of games in the second and third. I donated my serve twice, and then he played very clean on his serve throughout the last two sets. But I was really happy with my level, and especially with not playing too many points throughout the last couple weeks.”
Norrie, who began the match with an outside chance of making the semi-finals, will now take on Novak Djokovic in his final match on Friday.
It will be a first meeting for 26-year-old Norrie against world number one Djokovic and, although it is a dead rubber, there is still 200 ranking points and more than £120,000 on the line.
Djokovic, who is chasing a record-equalling sixth title, booked his place in the semi-finals with a 6-3 6-2 victory over Rublev.
As he had in his first match against Ruud, Djokovic was broken in his opening service game, but from there it was smooth sailing for the top seed.
Djokovic’s defensive powers and excellent serving frustrated Russian fifth seed Rublev, who made far too many errors and slipped to defeat in just 68 minutes.
Djokovic praised Norrie ahead of their meeting, saying: “Even though he got in as a second alternate, it’s not undeserved. He had a fantastic year, winning Indian Wells and being one of the most consistent players on the tour. He definitely deserves to be playing in Turin.
“The good thing is that I qualified for the semi-finals, so I won’t have that much pressure to win the match, last match of the group, but obviously every match matters, so I will go with the intention to win.”
There were mixed fortunes for the British players in doubles, with Joe Salisbury and his American partner Rajeev Ram close to reaching the semi-finals but Jamie Murray and Bruno Soares are out.
The Scottish-Brazilian pair were beaten by Salisbury and Ram on Monday and a 6-2 6-4 loss to Colombians Juan Sebastian Cabal and Robert Farah means they cannot reach the last four.
Salisbury and Ram saved two match points in a nail-biting deciding tie-break against French duo Pierre-Hugues Herbert and Nicolas Mahut to win 6-7 (7) 6-0 13-11.
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