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Disney+ down: New streaming service not working properly as users see Mickey Mouse error page and are told to shut app

Release date of new service and Star Wars show hit by technical issues

Andrew Griffin
Tuesday 12 November 2019 15:29 GMT
Disney+ release teaser trailer

The release of the brand new Disney+ streaming service has been hit by technical issues on its first day.

Some users report they are unable to watch shows and are instead seeing a Mickey Mouse image on a blue screen. An error message asks them to shut the app and start again.

The first day of the service also marks the release date for new shows including The Mandalorian, the latest in the Star Wars franchise.

The problems do not appear to be affecting all users, and it is unclear how many people are affected or whether specific hardware is running into particular problems.

Such teething problems are not rare for the launch of a new service, as huge numbers of fans rush on to explore it for the first time. Apple TV+, which launched at the beginning of the month, was also hit by technical issues in its first days.

"Not too surprised but @disneyplus looks like it's already falling over. On FireTV Stick can't load main page (Unable to connect to Disney+) and couldn't play The Mandalorian (some account issue)," user @pmhesse tweeted.

"Hopefully it's worked out by tomorrow's treadmill time."

"The Mandalorian," next adventure in the "Star Wars" movie and TV franchise, is an eight-episode live-action series which stars "Game of Thrones" actor Pedro Pascal as a helmeted bounty hunter.

Users who were able to access the service, however, gave rave reviews.

"Today is the perfect day to just stay home all day on my couch in my PJ's binging all of my favorite Disney movies on #DisneyPlus," tweeted @JulieDwoskin.

Disney's streaming service will offer a slate of new and classic TV shows and movies and feature programming from the Marvel superhero universe, the "Star Wars" galaxy, "Toy Story" creator Pixar Animation and the National Geographic.

Additional reporting by Reuters

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