Gmail down: Drive and other Google services knocked offline in major outage

Google Drive and YouTube also not working ‘for a majority of users’

Gmail down: Drive and other Google services broken

Gmail and other Google services stopped working after a major outage for the technology giant on Monday.

Google said the issue affected “a majority” of the 1.5 billion users of its email platform.

Gmail users were greeted with a “Temporary Error” message, stating: “We’re sorry, but your account is temporarily unavailable.”

“We’re aware of a problem with Gmail affecting a majority of users,” the message added, with the word “Gmail” later replaced with “services”.

Limited functionality returned after around 30 minutes, though users were still unable to access their contacts. It took a further 15 minutes for the service to be fully restored.

Other Google applications, including Drive and YouTube, were also knocked offline on Monday morning, though its search engine remained operational.

The issue related to Google’s authentication system, which relates to users’ accounts. This meant the websites were still accessible using “incognito mode”, or through web browsers that did not have a users’ details stored by default.

Users around the world were affected by the outage, according to the website health tracker Down Detector, though the largest concentration of reported problems appeared to come from the UK.

“Today at 3.47am PT (11.47am GMT) Google experienced an authentification system outage for approximately 45 minutes due to an internal storage quota issue,” a Google spokesperson told The Independent.

“Services requiring users to log in experienced high error rates during this period. The authentication system issue was resolved at 4.32am PT (12.32pm). All services are now restored.”

Google-connected devices, such as Home speakers and Nest, were also hit by the outage, meaning smart home features were unable to function. 

“We apologise to everyone affected, and we will conduct a thorough follow-up review to ensure this problem cannot recur in the future,” Google’s statement concluded.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Please enter a valid email
Please enter a valid email
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Please enter your first name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
Please enter your last name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
You must be over 18 years old to register
You must be over 18 years old to register
Opt-out-policy
You can opt-out at any time by signing in to your account to manage your preferences. Each email has a link to unsubscribe.

By clicking ‘Create my account’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Join our new commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in