iOS 12: New iPhone update hit by irritating problem telling users about phantom download

'A new iOS update is now available. Please update from the iOS 12 beta'

A customer touches the screen of the new iPhone X at the Apple Store Union Square on November 3, 2017, in San Francisco, California
A customer touches the screen of the new iPhone X at the Apple Store Union Square on November 3, 2017, in San Francisco, California

iPhone users are being plagued by a particularly irritating – and wrong – notification.

“A new iOS update is now available," the message reads. "Please update from the iOS 12 beta."

It will pop up repeatedly, as people use the phone, and even when it is dismissed it will come back. What's more, there is not actually a new iOS update, so the notification is impossible to act on or make go away.

It comes up for some users every time the phone is unlocked. It is not clear how prevalent it is or if it is affecting everyone on the new beta software.

The problem is hitting people using the beta version of Apple's latest update, known as iOS 12. That early version of the software – which will be released fully in a few weeks – is intended to address problems before it makes it out to the public, though there are not usually problems quite so irritating as this.

The bug appears to be a problem with a timer that is used to remind the phone when a new piece of software might be coming out. That timer appears to be set up wrong, meaning that it went off too early – triggering the flurry of notifications despite the fact there is no new update to get.

As such, Apple is unlikely to be able to fix the problem without releasing an entirely new update to the iOS 12 beta. It will probably not be possible to get rid of the phantom iOS update without actually updating the phone.

iOS 12 brings a range of new features to the iPhone, with a focus primarily on performance and stability. The company is expected to unveil the final version alongside a new iPhone, Apple Watch and other products at a major event on 12 September.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Please enter a valid email
Please enter a valid email
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Please enter your first name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
Please enter your last name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
You must be over 18 years old to register
You must be over 18 years old to register
Opt-out-policy
You can opt-out at any time by signing in to your account to manage your preferences. Each email has a link to unsubscribe.

By clicking ‘Create my account’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Join our new commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in