Monzo down: Cards stop working as app-powered bank hit by technical problems

Andrew Griffin
Monday 29 July 2019 13:34
Comments
Monzo cards stop working after technical problems

Monzo has stopped working properly, leaving customers of the app-powered bank stuck at card machines and unable to pay.

Users reported going to pay for things at shops but finding their transactions declined, despite having money in their account and everything being in place.

"We are investigating a problem causing some card transactions to fail," Monzo's status page reads. A similar message appeared in the app to users.

Users reported being left at the tills at shops unable to pay for the items they had bought. Others said they were stuck at cash machines in foreign countries and unable to get cash out.

Some also reported that the associated app had stopped working, either preventing them from logging in entirely or opening up but with missing information.

"HELP!!!!" wrote one. "My joint account has disappeared from the app with all of our money!"

Monzo was founded in 2015 and has quickly gone on to become one of the UK's fastest growing banks. It is one of a variety of companies that tries to combine technology with traditional banking to appeal to customers, offering features like immediate tracking of card payments through its mobile app.

The bank says that more than 2.5 million people use its distinctive cards.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Please enter a valid email
Please enter a valid email
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Please enter your first name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
Please enter your last name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
You must be over 18 years old to register
You must be over 18 years old to register
Opt-out-policy
You can opt-out at any time by signing in to your account to manage your preferences. Each email has a link to unsubscribe.

By clicking ‘Create my account’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Join our new commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in