PS5: Frustrated Amazon buyers receive coffee machines, fryers, and cat food instead of new console

‘We’re really sorry about that and are investigating exactly what’s happened’, Amazon said

PlayStation 5 goes on sale in the UK
Leer en Español

Customers who pre-ordered Sony’s PlayStation 5 console from Amazon were given products they never ordered – including a coffee machines, foot massager, and cat food – instead of the latest console.

Journalist Bex April May tweeted that her order of the new console had been marked as “missed” by Amazon but that there had been no attempt to deliver.

She then received a package in the evening of an “unsolicited” air fryer.

“Delivery was fake ‘missed’ at midday with a ‘we couldn’t deliver’ message (with no attempt at delivery made). Now looks like it was siphoned off then before reappearing this evening, replaced with an air fryer inside”, she tweeted.

Others had similar complaints. “Similar thing happened to me except I receive a PlayStation 5 box but it was empty inside”, one user said, complaining that Amazon “have been no help won’t replace it or anything.”

“Heard multiple theft stories as well on Reddit”, he added.

“Got some packing tape and a fitness kit”, another user claimed, and a fourth also said they had received tape. Others complained that they had received a George Foreman grill and cat food.

“We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders. We’re really sorry about that and are investigating exactly what’s happened", Amazon said in a statement to The Independent.

We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”

The PlayStation 5 has been in short supply due to logistics issues in the UK. Retailers including Currys PC World, Amazon, Game, and many others reported limited stock, with consoles selling out the moment they were available.

Some UK customers, frustrated with national offerings, rushed to Amazon’s German site on launch day in order to try and purchase the new console, but visitors to the page only saw a message that the console was unavailable and the option to buy accessories.

Sony has said that more consoles will be available “through the end of the year” but Microsoft, with its competing Xbox Series X console, has said that it did not expect Xbox supply to match demand until possibly April. It is unlikely that there will be much difference between stock of the Xbox Series X and the PS5.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Please enter a valid email
Please enter a valid email
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Please enter your first name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
Please enter your last name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
You must be over 18 years old to register
You must be over 18 years old to register
Opt-out-policy
You can opt-out at any time by signing in to your account to manage your preferences. Each email has a link to unsubscribe.

By clicking ‘Create my account’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Join our new commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in