The Independent’s journalism is supported by our readers. When you purchase through links on our site, we may earn commission.

Samsung attempt to 'silence' customer whose phone caught fire

YouTube user GhostlyRich posted a video of the letter online and made Samsung's PR blunder even more visible

James Vincent
Tuesday 10 December 2013 17:25
Comments
The Samsung Galaxy S4. A new rival to Apple's iPhone
The Samsung Galaxy S4. A new rival to Apple's iPhone

South-Korean phone manufacturer Samsung has been accused of trying to ‘silence’ a customer whose phone caught fire, after the company demanded that a video detailing the incident be taken offline in exchange for a new handset.

YouTube user GhostlyRich had originally posted a video earlier this month describing how his Samsung Galaxy S4 had overheated and caught fire while charging, rendering the device inoperable.

As the phone was still within warranty and GhostlyRich had the receipt, he expected he could get a simple exchange from Samsung. Instead they sent him a letter demanding that he remove his video from YouTube and admit that the damage was his responsibility.

The letter asks that “as a condition of exchanging the phone with a similar model, [GhostlyRich] agrees to remove his YouTube video” and that he “will at all times maintain the confidentiality of this settlement”.

Instead, GhostlyRich posted a second video on YouTube as well as a copy of the letter online. Since then the clip has been viewed upwards of 700,000 times, proving the difficulty of trying to hush up bad publicity on the web.

Speaking in the second video, Ghostly Rich describes the possibility of the battery in his phone exploding as “very, very bad”: “Everyone knows [these batteries] like to pop – and when they pop, they basically burst, almost like a molten lava everywhere in the room and it disintegrates everything.”

Whilst GhostlyRich’s description may be somewhat exaggerated it’s accepted that lithium polymer batteries (as used in the S4) can be dangerous on rare occasions. There have been several reports of phones catching fire and burning individuals over the past year and the problem is not just limited to Samsung devices.

Samsung has yet to issue any official word on the incident and GhostlyRich too has yet to offer an update, though has recently posted images of the phone’s damage to his Facebook page.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Please enter a valid email
Please enter a valid email
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Please enter your first name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
Please enter your last name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
You must be over 18 years old to register
You must be over 18 years old to register
Opt-out-policy
You can opt-out at any time by signing in to your account to manage your preferences. Each email has a link to unsubscribe.

By clicking ‘Create my account’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Join our new commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in