Samsung Galaxy Note 7: New phones that won’t blow up to feature special label marking them as safe

You’ll know whether your phone is a replacement by the 'S' marked on the box


Andrew Griffin
Monday 12 September 2016 16:14 BST

Samsung has told people how to check whether their new phone is about to blow up in their pocket.

The safe phones including a small black square on the white barcode label of the phone, as well as a much more noticeable sticker that includes a blue letter “S”. If phones don’t include those extra details then they are probably part of the defective batch – meaning that they could set on fire or explode while they are charging.

Owners can also get in touch with Samsung and have the unique IMEI number checked against the records of which phones might be from the defective set.

The company advises that anyone with a phone that isn’t part of the new, safe batch should turn it off, not charge it, and hand it in as soon as possible.

The company announced last week that it was issuing a global recall for the Galaxy Note 7, because it has a tendency to explode while charging owing to a faulty battery. Soon after it emerged that many authorities were advising them not to be used at all – and Samsung later confirmed that Note 7 owners should just switch off their phones and get them replaced.

That is done by getting in touch with the place that the phone was bought from, in most instances. Either the operator or the phone retailer will be able to begin the process of getting the Note 7 replaced, but if that doesn’t work then Samsung will be abel to step in.

The company will offer all Note 7 owners the option either to have their phone replaced or to have it refunded.

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