Spotify Wrapped: Users complain they are unable to access 'my year in review' feature

Nothing happens when clicking through to tool, affected music fans say

A view from the crowd during Spotify's RapCaviar Live in Houston at Revention Music Center on December 14, 2017 in Houston, Texa (Tim Warner/Getty Images for Spotify)

Spotify's Wrapped feature is not working for large numbers of its users.

The tool was launched today and allows people to see a review of all the music they have been listening to. This year, for the first time, it also takes in the last decade, wrapping up all of the songs from the 2000s.

But many users said they were unable to actually load their report. While some were able to connect as normal, others said that the Wrapped feature simply failed to load.

The issues appeared to be particularly prevalent on Android.

Users said they were clicking the big ad that has appeared in the app but that nothing happened when they did.

There does not appear to be any obvious fix to the problem, but force-quitting the app and opening it again could make it work. It may also be possible to access the Wrapped feature on another device.

Though the special service was launched today and commemorates the end of the year, it should be possible to access the 2019 version of Wrapped for some time. That means that it should be available even if the problems take a while to fix.

It can also be accessed on the web, by heading to Spotify's devoted site.

For the first year, Apple Music is also offering its own version of the tool. That can also be found by going to Apple's special page.