Letter: In praise of banks and bank managers

Sir: Angela Lambert should not complain about her bank manager - at least she is able to see him. In the last few months there have been three occasions when I was charged an overdrawn-letter fee and on all three occasions it has been due to the bank's error not mine.

They have been very good at crediting me with the erroneous fee but each time I rush to complain, I see a different member of staff. I asked once to see the writer of the letters and was politely told that he did not see customers. How can they know that they are incompetent if they remain invisible?

Yours faithfully,

JULIE BIGLEY

Quorn, Leicestershire

7 March