Letter: Postal pledge

Sir: It is certainly not the case, as claimed in your articles about the Alliance & Leicester mailing (Business, 11 and 12 April), that "Royal Mail can only guarantee to deliver 98.8 per cent of mail posted".

In fact, we aim to deliver every item of mail as quickly as possible. Obviously, with large postings the mailing lists can contain errors, however stringently they are checked, and Royal Mail cannot be held responsible for failing to deliver letters that, for example, are wrongly addressed or whose intended recipients have moved without giving their new address.

JOHN TEW

Director and General Manager

Royal Mail, Oxford