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Instagram glitch: Ariana Grande and Kylie Jenner lose millions of followers overnight

Instagram is aware of the issue

Thursday 14 February 2019 13:00 GMT

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Ariana Grande shares sneak peek behind the scenes video for thank u, next video

Ariana Grande and Kylie Jenner might be two of the most-followed people on Instagram, but both celebrities lost millions of followers on Wednesday evening.

Grande, 25, dropped from 145 million to 142 million, while Jenner, 21, who had close to 127 million, went down to 124 million.

They weren’t the only ones to suffer a drop in followers – influencers across the platform have noticed a major dip in the last few days.

Beauty vlogger Jame Charles, for example, claimed on Tuesday that he’d lost more half a million followers, writing on Twitter: “Why did I just lose over half a million followers @instagram wyd sis [sic]”.

Meanwhile, musician Curbi asked his fanbase on Twitter if they had lost any Instagram followers, after realising that he’d lost 8,000.

11 useful Instagram features you didn't know existed

Show all 11

1/1111 useful Instagram features you didn't know existed

11 useful Instagram features you didn't know existed

Hide and reorder filters

Filters are a core part of Instagram, but there are so many available it can be easy to get lost. You can change the order in which they appear, and even hide the ones you never use, to speed up your photo-sharing process. On the filters page, scroll to the end, tap Manage, then drag and drop the ones you want to reorder, and un-check the ones you want to hide.

11 useful Instagram features you didn't know existed

Never miss a post

Instagram controversially ditched its reverse-chronological order feed for a new order determined by an algorithm, making it easy to completely miss some posts. To make sure you never miss a certain somebody’s updates, you can set up notification for them by visiting their profile, tapping the three dots in the top right-hand corner and selecting Turn On Post Notifications.

11 useful Instagram features you didn't know existed

Eat less data

If you’re worried about how much of your mobile data Instagram saps, you can limit it by sacrificing the speed at which the photos and videos in your feed load. Go to your profile, tap the three dots in the top right corner, open Cellular Data Use and choose Use Less Data.

11 useful Instagram features you didn't know existed

See your Likes

It’s easy to lose track of your friends’ old posts on Instagram, but if you know you Liked it, you’ll be able to track it down easily. Just go to your profile, hit the three dots at the top and select Posts You’ve Liked. You can also save posts in a folder only you can see by tapping the bookmark icon underneath it. Take a look at everything you’ve bookmarked by tapping the same icon that sits near the top of your profile.

11 useful Instagram features you didn't know existed

Find relevant hashtags

Everyone knows you can expand the reach of your posts by using a number of relevant hashtags, but what those are aren’t always glaringly obvious. You can easily find the right ones for you by typing a keyword into Instagram’s search bar, selecting a hashtag from the list and swiping along the Related row that appears at the top of the screen.

11 useful Instagram features you didn't know existed

Clear your search history

Whatever your reasons are, you can clear your recent searches by going to your profile, hitting the three dots in the top right and selecting Clear Search History. To go a step further and hide your Suggested searches too, go to the search page, tap and hold the account you want to hide, and choose Hide from the pop-up window.

11 useful Instagram features you didn't know existed

Hide photos you’re tagged in

Tagged photos on Instagram aren’t as prominent as they are on Facebook, but anyone can still browse through other people’s pictures of you by visiting your profile and tapping the photo of you icon. If you’re tagged in a picture you don’t want other people to see, go to your profile, hit the photos of you icon, tap the three dots at the top of the screen and choose Hide Photos.

11 useful Instagram features you didn't know existed

Secure your account

Make your Instagram account much harder to hack by enabling two-factor authentication, a security feature that protects you even if your login details are stolen. Go to your profile, tap the three dots, open Two-Factor Authentication and toggle it on.

11 useful Instagram features you didn't know existed

Share lots at once

If you want to upload a bunch of related pictures and videos without flooding everyone else’s feed, you can shared them all as one post. Hit the + icon, select Gallery, choose Select Multiple, pick out up to 10 of the pictures and clips you want, tap Next and reorder them by dragging and dropping.

11 useful Instagram features you didn't know existed

Record hands-free

Instagram Stories has been a massive hit since it came out last year, but you might not know that you can record Stories clips without having to hold one of your digits on the record key. On the Stores screen, just swipe through the options at the bottom until you get to Hands-Free.

11 useful Instagram features you didn't know existed

Edit posts after publishing

Most people know you can delete any of the images you’ve already posted, but not everyone is aware that you can also edit them. Instagram unfortunately doesn’t let you tinker with filters and effects, but you can change your original caption, tag people and update the location.

The problem seemed to affect those with smaller followings too, with people on Twitter claiming they’d lost as little as 20 followers.

Instagram responded to the complaints on Wednesday but did not provide an explanation for the issue, writing on Twitter: “We’re aware of an issue that is causing a change in account follower numbers for some people right now.

“We’re working to resolve this as quickly as possible.”

The Facebook-owned app went down on Wednesday in large areas of the UK, Europe and the US. Users were unable to get onto the social media platform and were instead greeted with the message: “Sorry, something went wrong. We’re working on it and we’ll get it fixed as soon as we can.”

In a subsequent tweet, Instagram added that it was aiming to have fixed the problem by 9am PST on Thursday, which is 5pm in the UK.

Both Grande and Jenner have now returned to their previous follower numbers on the platform, though it’s not clear if this is due to Instagram having rectified the issue or the two women simply acquiring more followers.

The Independent has contacted Instagram for comment.

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