Long waits and high fares: what is going on with Uber?

Company that promised to disrupt the minicab business is now beset by long wait times and higher fares after thousands of drivers left the trade during the pandemic, writes Ben Chapman

Sunday 17 October 2021 16:09
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Consultancies and banks are pondering the future of digital disruption within the financial sector
Consultancies and banks are pondering the future of digital disruption within the financial sector

Uber once promised it would be “everyone’s private driver”, a revolutionary app that allowed passengers to hail a cab within a couple of minutes at the click of the button.

In the post-pandemic world, the dream of an affordable chauffeur service for the masses looks increasingly detached from reality.

Customers report that waiting times are much longer and fares much higher than before. Uber says this is nothing to worry about, it’s just dealing with higher demand and normal service will soon be resumed.

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