Travel question

Will BA switch my flight so I can make my connection?

Simon Calder answers your questions on accompanying teenagers on flights, onward connections and how to make the most of Yellowstone

Tuesday 16 May 2023 14:02 BST
There is little difference between Newark and JFK in flight times and cost
There is little difference between Newark and JFK in flight times and cost (Getty)

Q British Airways has cancelled my flight from London to Newark airport in New York. It is a late afternoon flight (4.45pm) because I have to work during the morning. I was originally supposed to have landed at 7.30pm, in good time for an onward connection to Minneapolis at 10pm. All they are offering is to rebook me to to New York JFK, which is obviously no good to me. United Airlines has an alternative flight that would get me to Newark, but BA is refusing to switch me. Can I insist that they do so?

Name supplied

A It was bold of you to buy separate flights. Had you booked a journey from A via B to C, then if the first component is cancelled the airline must ensure you can reach C as close to your original plan as possible. As it is, British Airways has no obligation beyond getting you from London to New York. Your case is governed by European air passengers’ rights rules, which say British Airways must offer you an alternative flight on the same day – as well as compensation of £520 unless you depart no more than one hour before the scheduled time of departure and reach your final destination less than two hours after the scheduled time of arrival.

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