NBA 2K15 was released stateside today and the wildly popular basketball series already has fans in a spin.
Reviews have been massively positive so far but gamers have been experiencing a bit of an issue with one feature in particular: the face scan.
Like never before, the game is promising to put you in the thick of the action, with the next-gen technology promising to lift your face into the ever-popular MyCareer mode for an even more realistic experience.
But early results have been... mixed and prompted a bit of a backlash on social media.
NBA 2K Digital Marketing Director Ronnie Singh has now tweeted advice for those having trouble with the face scan feature (below).
Hopefully it's an issue they fix ahead of Friday's release.
Join our new commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies