Virgin Media internet down: Users complain they are unable to get online and network is not working

The issue was seemingly affecting users in Nottingham, London, Manchester, Birmingham, and Leeds

Adam Smith
Monday 06 July 2020 14:17
Virgin Media internet down: users unable to get online and network not working

Virgin Media users have been hit by an outage that stopped it working for some of its users.

Customers said they were unable to get online, apparently as a result of problems with the network.

The company asked those who complained on Twitter to check its service status page, which informs them of the status of any outage, though some said they were unable to get to that site too.

According to DownDetector, the issue appeared to spike at around 1pm UK time.

The issue is affecting users across the country, in cities including Nottingham, London, Manchester, Birmingham, and Leeds.

Some users in Glasgow and Belfast have also been affected.

78 per cent of users have had their cabled internet stop working. 18 per cent of people have had their mobile data interfered with, while a small percentage (three per cent) of people have had their television signal stopped.

It is unclear what the source of the issue is.

Virgin Media said the issue was a local one, and has apparently been fixed.

“We’ve fixed the local issue which meant customers in the Nottingham area briefly lost broadband services. We apologise for any inconvenience caused,” a Virgin Media spokesperson said.

This is not the only instance recently where Virgin Media's service has stopped working.

Last month, service went down for users across the country.

In 2018, it was reported that Virgin Media services 5.9 million cable customers across the country, and provides support to 3.1 million mobile customers.

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