Sky Mobile hit by massive outage

Thousands of users report issues with Sky Mobile

Anthony Cuthbertson
Wednesday 17 May 2023 10:30 BST
Sky Mobile suffers mass outages as investigation underway

Support truly
independent journalism

Our mission is to deliver unbiased, fact-based reporting that holds power to account and exposes the truth.

Whether $5 or $50, every contribution counts.

Support us to deliver journalism without an agenda.

Louise Thomas

Louise Thomas


Sky Mobile has suffered a major outage, with users saying they are unable to connect to mobile internet.

Online outage monitor Downdetector registered thousands of user reports about issues with Sky Mobile on Tuesday afternoon.

The issue appeared to begin just after 2pm, with both mobile networks going down simultaneously.

Customers took to Twitter and other social media platforms to complain about the problems.

The Independent has reached out to both O2 and Sky Mobile for comment.

A spokesperson for Virgin Media O2 said: “We’re aware of the issue that is impacting Sky Mobile customers. Whilst they use the O2 network, this issue is impacting Sky Mobile services only and our network is working as usual.”

More to follow

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies


Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in