Travel questions

How to get the best refund for flights cancelled during the BA strikes

Got a question? Our expert, Simon Calder, can help

Friday 30 August 2019 16:12
Comments
A jet fuel company and Heathrow Airport were among donors
A jet fuel company and Heathrow Airport were among donors

Q I am one of the thousands caught up in the British Airways’ pilots’ strikes, and my flight from Naples to Gatwick has been cancelled. I have accepted a BA flight two days later (and have since learnt I should have been offered an easyJet flight on the same day).

Obviously we’ll need accommodation. On Twitter, BA sent me a direct message saying: “We’re unable to arrange the hotels unfortunately.” I was told to pay for it and claim it back.

Interestingly they have not given me any information regarding limits on reimbursement. Are you aware of any limits?

Join our new commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in