How to get the best refund for flights cancelled during the BA strikes

Got a question? Our expert, Simon Calder, can help

A jet fuel company and Heathrow Airport were among donors (PA)

Q I am one of the thousands caught up in the British Airways’ pilots’ strikes, and my flight from Naples to Gatwick has been cancelled. I have accepted a BA flight two days later (and have since learnt I should have been offered an easyJet flight on the same day).

Obviously we’ll need accommodation. On Twitter, BA sent me a direct message saying: “We’re unable to arrange the hotels unfortunately.” I was told to pay for it and claim it back.

Interestingly they have not given me any information regarding limits on reimbursement. Are you aware of any limits?