My flight was delayed for 10 hours... what are our rights?

Simon Calder answers your questions on compensation, strikes in France and passports

Worth the wait? The beautiful Playa de Formentor on Palma de Mallorca (Getty/iStock)

Q Earlier this month we flew from Norwich to Palma de Mallorca. Although we booked through Tui, the flight was on a Spanish airline, AlbaStar. We were delayed by 10 hours – which meant we arrived at our Airbnb on the island at 3am rather than at 5pm, with nothing to eat or drink.

We want to claim compensation but Tui says AlbaStar is responsible. I have heard nothing from them apart from two generic emails and doubt I will hear more. People have suggested making a legal claim through the small claims court. What do you advise?

Paula