Q We are booked to travel to India on an escorted tour with Mercury Holidays in late September. The airline that they use is Jet Airways, who I see are having financial difficulties. Should the airline fail, where do we stand regarding our tour? Are Mercury likely to cancel and offer a refund or alternative holiday or will they try to source other flights, passing any cost increase on to customer? We are tied to the dates travelling due to work commitments.
A Jet Airways is India’s second-largest carrier, after Air India, with daily links from Heathrow to Delhi and Mumbai and a busy domestic network. But it is in a real financial muddle, with debts approaching £1bn, claims against it for unpaid bills and some aircraft grounded by the lessors. As a result, hundreds of flights have been cancelled over the past few months.
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