Ground stop: easyJet is to cut flights for the rest of the year because of collapsing customer confidence
Ground stop: easyJet is to cut flights for the rest of the year because of collapsing customer confidence

EasyJet furious at latest quarantine change

Budget airline cutting flights due to ‘unpredictable travel and quarantine restrictions’

Simon Calder
Travel Correspondent
Tuesday 08 September 2020 13:00

Britain's biggest budget airline has responded furiously to the government’s decision to apply quarantine restrictions to holidaymakers returning from seven Greek islands – saying “customer confidence to make travel plans has been negatively affected”.

On Monday the transport secretary, Grant Shapps, gave British holidaymakers 36 hours to get home from Crete, Lesvos, Mykonos, Santorini, Serifos, Tinos and Zakynthos, because of concern about local infection rates.

Grant Shapps said differentiating between certain islands and the mainland was part of a strategy that “will help boost the UK’s travel industry”. 

But the chief executive of easyJet, Johan Lundgren, deplored the move.

He said: “Following the imposition of additional quarantine restrictions to seven Greek Islands and the continued uncertainty this brings for customers, demand is now likely to be further impacted and therefore lower than previously anticipated.

“We know our customers are as frustrated as we are with the unpredictable travel and quarantine restrictions.

“We called on the government to opt for a targeted, regionalised and more predictable and structured system of quarantine many weeks ago so customers could make travel plans with confidence.”

The airline says it will cut even more flights from its planned schedule from October to December. It had previously said it would operate 40 per cent of the originally intended flights in the fourth quarter of the year.

“This is the result of continued schedule thinning as we continue to focus on profitable flying,” said Mr Lundgren.

The airline says it will not offer any forward-looking financial guidance because of “the many changes to government restrictions since our Q3 update, the lack of visibility and the continued level of uncertainty”.

A Department for Transport (DfT) spokesperson said: “This is a commercial decision although in the event that flights are cut or cancelled, we expect airlines to offer passengers an alternative.”

On Monday a DfT statement read: “Data from the Joint Biosecurity Centre and Public Health England has indicated a significant risk to UK public health from those islands, leading to ministers removing them from the current list of travel corridors.”

In the House of Commons, the transport secretary said: “Our top priority has always been to keep domestic infection rates down, and today we’re taking the next step in our approach.

“Through the use of enhanced data we will now be able to pinpoint risk in some of the most popular islands, providing increased flexibility to add or remove them – distinct from the mainland - as infection rates change.

“This development will help boost the UK’s travel industry while continuing to maintain maximum protection to public health, keeping the travelling public safe.”

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