Screen gems: departure boards at Heathrow Terminal 2 in normal times
Screen gems: departure boards at Heathrow Terminal 2 in normal times

Heathrow screens go blank as airport's latest information failure prompts chaos for passengers

‘Absolute joke at Heathrow all screens down, ground staff don’t have a clue,’ tweeted one passenger

 

Simon Calder
Travel Correspondent
Thursday 27 September 2018 12:43
Comments

The airport tweeted: “Good morning, our flight information screens are inactive this morning. Please use the Heathrow website or App on your mobile phone to keep updated.

“Heathrow colleagues are on hand to help you on your journey. We are sorry for any inconvenience caused.”

One passenger, calling himself Legio Patria Nostra from Grangemouth in Scotland, tweeted: “Absolute joke at Heathrow all screens down, just landed from Abu Dhabi after 3 months away working, ground staff don’t have a clue and can’t tell me what gate my flight to Glasgow is.”

A Heathrow spokesperson said: “A connection issue temporarily affected some of our flight information screens at Heathrow this morning. Our teams worked quickly to resolve the issue and screens are now working as normal.

“We will continue to monitor the situation and have Heathrow colleagues on hand to help passengers if needed. We apologise for any inconvenience caused this morning.”

The incident is the latest in a series of airport information failures at Britain’s leading airports. Two weeks ago Bristol Airport blamed a cyber attack for its departure screens being blank for two days.

Last month, hundreds of passengers at Gatwick missed flights when the screens failed after a cable was apparently severed. The airport deployed whiteboards and staff with loudhailers to provide gate information.

At Heathrow problems with departure screens are potentially more serious, given that so many passengers are in transit and reliant upon on-screen information.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Please enter a valid email
Please enter a valid email
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Please enter your first name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
Please enter your last name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
You must be over 18 years old to register
You must be over 18 years old to register
Opt-out-policy
You can opt-out at any time by signing in to your account to manage your preferences. Each email has a link to unsubscribe.

By clicking ‘Create my account’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Join our new commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in