Two out of every five London trains was disrupted last year

Forty per cent of rail and Underground services either cancelled or delayed

Helen Coffey
Tuesday 17 January 2023 14:01 GMT
London travellers faced high levels of disruption in 2022
London travellers faced high levels of disruption in 2022 (Tolga Akmen/AFP via Getty Images)

Support truly
independent journalism

Our mission is to deliver unbiased, fact-based reporting that holds power to account and exposes the truth.

Whether $5 or $50, every contribution counts.

Support us to deliver journalism without an agenda.

Louise Thomas

Louise Thomas


Two out of every five trains in London was disrupted last year, according to new research.

In 2022, 40 per cent of scheduled rail and London Underground services were either cancelled or delayed, analysis of data from the Office for Rail and Road compiled by On Time Trains has revealed.

At the 15 busiest stations in the capital, just under one third of all train and Tube services were delayed or cancelled.

At the capital’s busiest station, Waterloo, 76 per cent of trains arrived on time.

Victoria, the second busiest, saw 72 per cent of services arrive on time; London Bridge had 62 per cent of trains on-time; Liverpool Street had 86 per cent; and Clapham Junction 60 per cent.

The UK’s busiest station outside of London, Birmingham New Street, had an on-time arrival rate of just 48 per cent, with more than half of trains disrupted.

At Leeds station, 61 per cent arrived on time.

The London station with the least punctual trains was Elstree & Boreham Wood, where a whopping 79 per cent of services were disrupted last year.

Meanwhile, Queens Park, Kensal Green, Stonebridge Park and Harlesden had the highest number of cancellations (12 per cent).

However, not all stations in the city fared so badly.

Liverpool Street, Marylebone, Cannon Street and Fenchurch Street saw 86, 85, 81 and 80 per cent of trains respectively arrive on time.

Geoff Hobbs, Transport for London’s director of public transport planning, said: “At times things can go wrong and services may need to be cancelled or delayed. We are always looking at ways to minimise these incidents whenever we can.

“We have strict performance targets that incentivise the operator, Arriva Rail London, to run punctual services with minimal cancellations and to work closely with Network Rail to ensure any track, signalling and infrastructure problems are rectified promptly to minimise delays for our customers.”

London’s most punctual stations

  1. Liverpool Street
  2. Marylebone
  3. Cannon Street
  4. Fenchurch Street
  5. Waterloo
  6. Stratford (London)
  7. Charing Cross
  8. Highbury & Islington
  9. Barking
  10. Victoria

London’s least punctual stations

  1. Elstree & Boreham Wood
  2. City Thameslink
  3. Hamstead Heath
  4. Surrey Quays
  5. West Brompton
  6. East Croydon
  7. Wandsworth Town
  8. Brondesbury
  9. Purley
  10. Canada Water

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies


Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in