‘confusion and chaos’ at the check-in desks for Rome Ciampino airport
‘confusion and chaos’ at the check-in desks for Rome Ciampino airport

Ryanair ‘systems outage’ sparks chaos and delays at airports across Europe: ‘This is shambolic’

Passengers complain of confusion as they try to avoid £55 check-in fee

Conrad Duncan
Saturday 14 September 2019 18:56
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Ryanair passengers have complained of “shambolic” scenes after they were left unable to check-in ahead of their flights due to a "systems outage" which caused delays at airports across Europe.

Social media users said there was "chaos" at Stansted airport on Saturday morning, when many struggled to find their booking details online.

The budget airline’s website states that people who do not check-in online will be charged £55 per passenger to do so at the airport counter.

Photographs posted on social media from Rome Ciampino airport in Italy showed large queues forming at the Ryanair check-in desks.

In a statement, the company confirmed that the outage caused disruption to airport check-ins and boarding.

"This morning [14 September], we suffered a system outage which caused some short delays at airport check-in and boarding,” a spokesperson for the airline said.

"The system has been restored and flights are operating as normal. We apologise for any inconvenience caused."

On Twitter, travellers complained to Ryanair about the confusion caused by the outage and said they could not find their flight bookings on the budget airline's mobile app or website.

“Ryanair once again you have surpassed yourselves!” Diana Bond-Smith said. “Chaos at Stansted as the whole Ryanair system is down.”

Graeme Jolly said there was “confusion, chaos and absolute carnage” at the check-in desks at Rome Ciampino.

Meanwhile, Grace O’Driscoll, who said she was due to fly from Nice to Stansted, asked Ryanair to “help urgently", adding: "This is shambolic.”

A spokesperson for Stansted airport said there was a “short disruption” to some of Ryanair’s systems.

No other airlines reported problems this morning, according to the airport.

Agencies contributed to this report

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