Travel questions

Seating shambles, bungled baggage and a train ride to the Rugby World Cup in Japan

Got a question? Our expert, Simon Calder, can help

Friday 19 July 2019 17:19
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Airlines have a duty of care to look after stranded passengers
Airlines have a duty of care to look after stranded passengers

Q On 10 July, my wife and I were stranded at Jersey airport. Our flight to Gatwick due out at 8.50pm was cancelled at about 8pm due to an “air-traffic control system issue” at Gatwick. We arranged accommodation at a local hotel for the night. Later that evening I tried to rebook. The British Airways website had nothing available, but easyJet offered us seats for a flight the following evening, which I booked.

The BA website suggests I telephone for a refund, but I have a travel insurance policy, should I just claim on that?

Mike R

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