Can I claim if car hire desk was shut?

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The service was shut by the time Tom arrived after a delayed flight (Rex)

Q When we went to Naples in August I booked car rental through the airline. Our flight was delayed by two hours. Although we tried the car rental desk in advance we got no answer, and it was shut when we arrived. We had to pay €150 for a taxi to our destination and the same again the following day to go back to the airport.

When my claim was rejected I tried the Civil Aviation Authority who said as it was not a flight or airport issue, they could not help. Do you know of any governing body I could take this up with?

Tom A