Stay up to date with notifications from The Independent

Notifications can be managed in browser preferences.

Simon Calder's Holiday Helpdesk: Is Thomas Cook in good health?

 

Simon Calder
Tuesday 12 March 2013 01:01 GMT
Comments

Q. I am due to pay the balance of just over £3,000 for a holiday in Crete with Thomas Cook. It will be paid with a debit card. What you think of the security of this travel company?

Bill Rogers

A. There will not be a problem. Thomas Cook has been in the headlines for a couple of years, but I have continued to book through them. After some drastic cost-cutting, the firm is in better shape than it was 15 months ago, when its share price collapsed.

Even if the company were to fail - which I think is extremely unlikely - you have a couple of layers of protection, of which the most significant is ATOL coverage. You should also be protected by the “chargeback” protocol with your debit card. This says, basically, if you don’t get what you paid for, your bank will repay you. So your money is safe.

Click HERE to email Simon.

You can also tweet him your questions @SimonCalder

Follow @_SimonCalder

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in