Q After spending almost five hours on a British Airways flight on the tarmac at Gatwick yesterday morning, our flight was eventually cancelled. We were advised no help was available in the terminal and were told to go home. Later, we were offered by text a flight from Heathrow to an alternative airport. This would depart 38 hours after our original flight. As we were on a short-break ski holiday we have cancelled, trying to transfer or rebook after Christmas. Should BA refund the total cost? Have we hampered our cause by cancelling?
A You were one of the 100,000 passengers whose travel plans were wrecked by the “drone ranger”, who caused many hours of chaos by operating an unmanned aerial vehicle (UAV) in such a way as to threaten air travel. It must have been profoundly frustrating and upsetting to be sitting on an aircraft going nowhere for so long.
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