Q We recently cruised with a leading cruise line. Unfortunately, we had quite a few sleepless nights due to being given a noisy room which impacted quite badly on our holiday. We complained on board ship, but were told no other rooms were available. We contacted the company upon our return, who offered their apologies and £250 each in compensation – but only as a voucher valid on any further cruises with them before 2020.
We have no intention of cruising with them again, and asked for the sum in cash. They have refused. Can they offer compensation but then limit how we can use it?
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