We had a shambolic Spanish departure

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Leaving Alicante was never going to be easy but no one could have expected what happened (Getty)

Q We booked flights with KLM from Aberdeen via Amsterdam to Alicante, with the Amsterdam-Alicante part of the trip on Transavia. The outbound flights were uneventful. But when we went to check in at Alicante two hours before our morning flight to Amsterdam with Transavia, with a print-out of our reservations, we were told, “You’re not on our system”.

We were eventually put on an afternoon flight to Bilbao, a connection to Amsterdam and then to Aberdeen where we eventually landed at 9.50pm.

KLM told us to contact Transavia, saying “I hope you will soon get a satisfactory resolution for your claim.”