Savvy Money: Boiler breakdown cover... Is it worth it?

We all fear winter without heat but a service contract or insurance may not be the answer

Sarah Pennells
Saturday 02 February 2013 17:19 GMT
The Government has been urged to enhance its energy advice service (Andrew Matthews/PA)
The Government has been urged to enhance its energy advice service (Andrew Matthews/PA) (PA Archive)

It was in the recent cold snap that I flicked on my heating to hear – absolutely nothing. In the coldest week of the winter to date, with snow on the ground, my heating had broken down and naturally it was at a weekend.

I didn't have breakdown cover and had to replace my ageing boiler. But is this cover worth buying or a waste of money?

What you get

The principle of boiler breakdown cover is straightforward enough, but there are big differences in the policies in cost, the level of cover and whether or not you can get a replacement boiler.

Boiler breakdown plans are sold by specialist warranty providers, energy suppliers (the major ones) and boiler manufacturers and while many are essentially insurance policies, some are service contracts.

The difference is that if it's insurance based (shown by the words "underwritten by" in the terms and conditions) and there's a problem which the provider doesn't sort out to your satisfaction, you can complain to the free-to-use Financial Ombudsman Service. You do not have this recourse if it is a service contract.

What's the cost?

The cheapest policies generally only cover the boiler and controls but most companies have more expensive versions that include the whole heating system (but not solar panels).

For example, Domestic and General's boiler and controls-only policy costs £11 a month – add in a service and it's £16 a month – while a policy covering the whole system is £18 a month. nPower's boiler-only cover is £9.95 a month (£11.50 in year two onwards) with a £50 fixed call-out fee, while its central heating cover is £15 a month (£17.50 from year two).

What to be aware of

You can't normally make a claim for at least 14 days in the case of British Gas, although most others have a waiting time of 30 days, and some companies will "inspect" the boiler before they agree to cover it. Several will insure a boiler as long as they can still get parts for it.

Check the limit on the amount you can claim in repairs and parts. British Gas will pay up to £1,000 a year, Domestic and General and Potterton will pay up to £1,500 while Warmguard, which is part of warranty company WMS Group, Scottish Power, Eon and nPower are among those with no limits on call-outs or how much you can claim.

If the company decides your boiler isn't worth repairing, you may – or may not – get a replacement. For example, Scottish Power won't give you a replacement boiler, but Warmguard, Eon, and British Gas will pay for a new one if your boiler is up to seven years old (up to 10 years old with British Gas if you've had cover with them since you bought it).

What's not covered

Damage from limescale and sludge build-up isn't normally covered, although some policies include scale damage to the boiler. That means if your central heating system needs a power flush to get rid of sludge build-up you could have a bill for between £350 and £500 which the policy wouldn't pay.

Is it worth it?

If you have little by way of savings, so you couldn't afford it if your boiler went wrong, breakdown cover could be useful. But, after talking to a number of plumbers, you may be better off buying a reliable boiler, fitting a magnetic filter (and scale reducer, if you're in a hard water area) and getting it serviced every year.

Read More: Independent Advisor can help you find a replacement boiler

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