What’s the best way to claim compensation for my delayed flight?

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Airlines have been known to reject legitimate claims (Getty)

Q We had a very delayed flight in September and I am trying to claim compensation. The airline has declined to pay even though I believe it was responsible. I have been in contact with a company called AirHelp?

I am at the final proceedings of giving copies of our passports, proof of address, etc, but just wanted to know whether the firm is reliable?

Jane C