Ryanair passenger who discovered filthy cabin toilet during flight told by crew it 'wasn't their problem'

The passenger captured the grubby conveniences on camera

Joanna Whitehead
Thursday 14 June 2018 10:31 BST
Ryanair passenger exposes the filthy state of onboard toilet

A Ryanair passenger who complained about the dirty conditions of an onboard toilet was allegedly told by cabin crew that it wasn’t their problem.

Traveller Ben Perry was flying from Comiso to London when he made the discovery, after the flight had already been delayed by several hours.

In a film posted on Twitter, Perry captured the less-than-sanitary state of the toilet, revealing dirt and grime all over the sink and mirror.

When he raised his concerns with Ryanair staff, Perry says he was dismissed, leading him to comment that their customer care was “not very important”.

Perry told The Independent that “the toilet was a health hazard” and that he “will never use [Ryanair] again”.

A spokesperson for Ryanair said: “All Ryanair aircraft are thoroughly cleaned by professionals at the end of each day, in line with industry standards, and cabin crew carry out a cabin tidy and toilet check at the end of every flight.” Ryanair also confirmed that the flight was delayed due to ATC staff shortages but said that this was by two hours, not four as Perry stated in his tweet.

Ryanair set to review luggage rules

A recent survey by AirHelp ranked Ryanair as the fifth worst airline to fly with in 2018.

The company ranked this on a number of factors including quality of service, punctuality and how companies dealt with customer complaints.

Data from Twitter was also examined to measure “customer sentiment”.

The story comes as Ryanair today cuts its check-in window from four days to 48 hours for customers who don’t choose to pay to reserve a seat.

Passengers who arrive at the airport without checking in online first must pay £55 in the UK or €55 (£48) elsewhere.

Until two years ago, passengers could check in online up to a week before departure, which worked well for many people on seven-day holidays.

In 2016 Ryanair reduced the window for check in to just four days, saying the move was in response to “extensive customer feedback”.

A spokesperson for the airline told The Independent: “Online check-in (for those customers who don’t choose reserved seats) will be available from 48 hours to 2 hours pre-departure for all flights from Wednesday, 13th June. This is double the 24 hour check-in period operated by Aer Lingus, British Airways, Lufthansa, Norwegian and Iberia.

“This will give reserve seat customers more time to select their preferred seats prior to departure.”

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