Travel Question: Will my ‘self-print’ error be punished?

Have a question? Ask our expert Simon Calder

Collecting your tickets at a station is a safer bet than printing them at home (PA)

Q I bought a “self-print” rail ticket for my wife from Edinburgh to London King’s Cross on the LNER website. Unfortunately I missed the box to give her name rather than mine, and the ticket came out in my name. When I tried to correct it I was told I must buy a new ticket. Is this correct?

Richard G

A Yes. I am afraid you have fallen victim to the very different rules for Advance rail tickets for paper tickets, as sent by post or obtained from machines, and the self-print variety.