Why did Snapchat go down?

Users across the world report issue with photo sharing app

Joe Sommerlad
Wednesday 13 October 2021 15:44

Related video: Snapchat usage surged after Facebook platforms hit by global outage

Snapchat, the popular photo sharing app used by millions of people around the world, unexpectedly stopped working on Wednesday, preventing users from being able to send messages.

The Down Detector website registered tens of thousands of reports from users saying they were unable to load chats or access the site’s bitmojis.

The social app responded in a tweet, writing: “We’re aware that some Snapchatters are having issues using the app right now - hang tight, we’re looking into it!”

It is not currently clear what has caused the outage but The Independent reached out to Snapchat for comment and was told that an internal investigation had suggested the issue was not universal and that many services were beginning to return.

The app duly began to function normally a short time after, meaning the glitch was only a concern for a few hours.

Facebook suffered a much more significant outage on 4 October, which also impacted WhatsApp and Instagram, and saw the social network fall out of action for between six to seven hours.

The incident that cost the company millions of dollars in revenue and saw thousands of frustrated posters flock to Twitter and Snapchat instead.

Twitter was again overrun with memes on Wednesday during the Snapchat issue, particularly borrowing scenes of confusion and desolation from SpongeBob SquarePants and Squid Game, as people expressed their relief that the app not working was not because their own wi-fi was faulty.

Several users heaved huge, public sighs of relief that the reason their friend was not replying to them was because of the glitch and not as a result of something unwise they had said in an earlier message.

“Was starting to get worried that she didn’t like me, thankfully it’s just that snap is down,” one person wrote.

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