Heathrow baggage crisis sees passengers departing without their luggage

Passengers were urged to pack essentials in their cabin baggage

Simon Calder
Travel Correspondent
Thursday 15 June 2017 09:33
Comments

Thousands of passengers flying from Britain’s busiest airport have taken off without their checked baggage because of a baggage systems failure.

The problem affected the first wave of departures from Terminals 3 and 5. Many flights took off with no bags on board, with passengers told to pack essential items in their hand luggage.

After some hours, ​Heathrow airport told passengers the system was now working normally, saying: "We recommend that passengers who have already departed on flights this morning without their baggage contact their airline for further updates."

The failure affected American Airlines, Virgin Atlantic and Emirates, but had much more impact on British Airways than any other airline because it has the large majority of flights from the affected terminals.

BA is telling passengers: "We are very sorry for the difficulties the failure of the Heathrow baggage systems is causing customers and we will be working as hard as we can to re-unite those customers with their luggage as quickly as possible."

"All bags will be delivered to customers free of charge."

Over the May bank holiday, BA’s IT system collapsed, cancelling hundreds of flights and disrupting the travel plans of tens of thousands of passengers. Many were separated from their luggage, and re-uniting travellers with their bags took several days.

Passengers whose checked bags are left behind can claim reasonable expenses for essential items they are obliged to buy at their destination.

Flights to and from Heathrow are currently arriving and departing normally.

Register for free to continue reading

Registration is a free and easy way to support our truly independent journalism

By registering, you will also enjoy limited access to Premium articles, exclusive newsletters, commenting, and virtual events with our leading journalists

Please enter a valid email
Please enter a valid email
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Must be at least 6 characters, include an upper and lower case character and a number
Please enter your first name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
Please enter your last name
Special characters aren’t allowed
Please enter a name between 1 and 40 characters
You must be over 18 years old to register
You must be over 18 years old to register
Opt-out-policy
You can opt-out at any time by signing in to your account to manage your preferences. Each email has a link to unsubscribe.

Already have an account? sign in

By clicking ‘Register’ you confirm that your data has been entered correctly and you have read and agree to our Terms of use, Cookie policy and Privacy notice.

This site is protected by reCAPTCHA and the Google Privacy policy and Terms of service apply.

Join our new commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged in