Stop. It is reckoned that upwards of 90 per cent of data loss is through what the analysts darkly call 'human interaction': people doing things they really do not understand.
Resist this. You have done your bit, you have read the manual and followed instructions. If that does not work, it is not your fault. Call the company - part of the cost of computer products goes towards technical support, that implicit acceptance that things can go wrong.
It makes things a lot easier all round if you are properly prepared before calling. Have the manual to hand and, if possible, the errant program running while you are on the telephone.
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