Sky Mobile down – live: Network provider ‘working’ to fix issues after mass outage
Issues with service appeared to begin just after 2pm on Tuesday
Sky Mobile has said it is still working to resolve issues with its service after thousands of customers reported outages.
Online outage monitor Downdetector registered thousands of user reports about issues with Sky and O2 services on Tuesday afternoon.
The issue appeared to begin just after 2pm, with both mobile networks going down simultaneously.
Customers took to Twitter and other social media platforms to complain about the problems.
Hundreds of O2 customers were reporting outages, but the network has now confirmed that was linked to users not being able to reach Sky Mobile customers.
Posting to Twitter on Tuesday afternoon, the Sky Help Team said it was investigating the issue.
Services appeared to be back up and running for the majority on Wednesday morning although Downdetector received 152 report reports at 6.30am.
In a message posted to Twitter on Wednesday morning, Sky Help said it was “aware of issues” with its mobile service that teams were working to resolve as soon as possible.
ICYMI: Sky Mobile hit by massive outage
Sky Mobile has suffered a major outage, with users saying they are unable to connect to mobile internet.
Online outage monitor Downdetector registered thousands of user reports about issues with Sky Mobile on Tuesday afternoon.
The issue appeared to begin just after 2pm, with both mobile networks going down simultaneously.
Where are the Sky Mobile outages concentrated?
Sky Mobile customer complaints appear to be centred in London, Manchester and Glasgow.
Downdetector’s latest outage map also shows customers in Cardiff, Birmingham and Nottingham are wrangling with connectivity issues.
Sky Mobile outage: Can I get my money back?
Following complaints about major outages from Sky Mobile customers, the company has launched an investigation into the causes of the issue.
The problem seemed to begin around 2pm on Tuesday afternoon, with both Sky and O2 services receiving thousands of user reports via online outage monitor Downdetector.
As customers took to social media to voice their concerns, the Sky Help Team confirmed that it was looking into the issue. O2 outages have since been linked to users being unable to reach Sky Mobile customers, rather than a specific problem with the O2 network itself.
Sky Mobile outage: Can I get my money back?
ICYMI: Sky Mobile hit by massive outage
Sky Mobile has suffered a major outage, with users saying they are unable to connect to mobile internet.
Online outage monitor Downdetector registered thousands of user reports about issues with Sky Mobile on Tuesday afternoon.
The issue appeared to begin just after 2pm, with both mobile networks going down simultaneously.
Customers frustrated as Sky mobile services still faulty
Hours after an issue was first identified customers are becoming frustrated that Sky mobile services are still not fully operational.
There has been no official comment from Sky on the issue since a tweet six hours ago.
However customers are still complaining about the issues which are preventing them making phone calls or text messages.
Latest customer service update from Giffgaff
A statement on the company’s community page, says:
Good Evening All
Thank you for your patience whilst this issue is being investigated. The engineers have identified the issue and are in the process of rolling out a fix.
Some members may have already seen an improvement to their service, though it may take some time for full service to be restored.
Regards Guy
ICYMI: Sky Mobile hit by massive outage
Sky Mobile has suffered a major outage, with users saying they are unable to connect to mobile internet.
Online outage monitor Downdetector registered thousands of user reports about issues with Sky Mobile on Tuesday afternoon.
The issue appeared to begin just after 2pm, with both mobile networks going down simultaneously.
Sky Mobile outage: Can I get my money back?
Following complaints about major outages from Sky Mobile customers, the company has launched an investigation into the causes of the issue.
The problem seemed to begin around 2pm on Tuesday afternoon, with both Sky and O2 services receiving thousands of user reports via online outage monitor Downdetector.
As customers took to social media to voice their concerns, the Sky Help Team confirmed that it was looking into the issue. O2 outages have since been linked to users being unable to reach Sky Mobile customers, rather than a specific problem with the O2 network itself.
Eleanor Noyce explains.
Sky Mobile outage: Can I get my money back?
Where are the Sky Mobile outages concentrated?
Sky Mobile customer complaints appear to be centred in London, Manchester and Glasgow.
Downdetector’s latest outage map also shows customers in Edinburgh, Cardiff and Birmingham are wrangling with connectivity issues.
Giff gaff investigating service problems
An update on the service from the company said: “We’ve just been informed that some members may also be experiencing intermittent issue with their mobile data.
“The engineers are currently still investigating these issues and as soon as we know more we will update this thread.
“We again apologise for any inconvenience this may cause.”
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