BT broadband deals

Compare BT broadband offers and deals. Get the latest new BT customer prices and packages.

BT Broadband Deals

British Telecom is the first name in the telecommunication sector in the UK, and BT deals are one of the most popular broadband providers in the country. BT offers home broadband deals, Wi-Fi deals, and TV packages that are popular with sports fans who enjoy features like BT Sport. BT also offers mobile phone contracts through other BT-owned telecom companies. British Telecom has over 7.5 million customers currently. BT broadband deals have options ranging from standard ADSL broadband to full-fibre optic broadband.

What are the different broadband connections offered by BT broadband?

BT has millions of Wi-Fi hotspots around the UK and the firm owns a fibre broadband network, offering two main types of widely available broadband connections and a third less available full-fibre broadband.

BT fibre broadband deals include:

  1. Standard BT Broadband
  2. BT Superfast Fibre Essential
  3. BT Full Fibre

Standard BT Broadband

If you live in an area where BT Superfast Broadband isn’t available and/or you’re a light internet user, then Standard BT Broadband is the right choice. It has an average download speed of 17Mb which is enough for web browsing and streaming content.

BT Superfast Fibre Essential & BT Infinity

BT Superfast Fibre Essential was previously called BT Infinity. It has super-fast average speeds of 67Mb which enable users to browse the web without buffering, stream TV, download High-Definition movies and connect multiple devices to the network simultaneously. However, actual broadband speeds vary based on the customers’ locality, time of the day (broadband speed is lower in peak hours), and home wiring. BT has guaranteed to deliver the promised broadband speeds, and customers can claim £20 if the speed is slower than promised.

BT Full Fibre

BT also offers full-fibre broadband deals with average speeds of over 300Mbps, making use of new technology offered by Openreach. Irrespective of the number of devices connected to the internet at your premises, BT Full Fibre offers a reliable and speedy broadband connection. However, BT Full Fibre Broadband is still in the process of geographic expansion and currently, it is only available in limited areas in the UK.

What makes BT Broadband different from BT Superfast Fibre?

Standard BT Broadband varies from BT Superfast Broadband as the former runs on ADSL using phone line copper wires, while the latter employs the use of fibre optics. BT internet offered through fibre broadband connection is a lot faster, but not available everywhere in the UK yet. Moreover, BT Superfast Fibre is more expensive than Standard BT Broadband because of the use of fibre optics directly to your premises as in FTTP broadband. Therefore, most of the fibre broadband users in the UK opt for an intermediary option called Fibre to the Cabinet (FTTC) Broadband, as it costs less than FTTP. It is also slower than FTTP Broadband but still faster than ADSL broadband.

How to find the best BT broadband deals

Here are a few things you must keep in mind while choosing a broadband deal to ensure that you pick the right one:

  1. Check the broadband speeds available in your area and opt for the one you require. Do not pick a deal with broadband speeds far greater than your needs.
  2. If you’re planning to switch to a BT deal, keep tabs on your current contract’s expiration date. Switching and even renewal of the current subscription can cost more if you are tied into a contract and there are exit fees. Within 3 months of your contract expiration is a good time to start looking because there will normally be some delay between applying for a new broadband deal and the switch taking place. Once your contract expiration date has passed, your broadband may get more expensive, especially if you were on a fixed or limited term deal. Timing your switch well can mean you won’t need to pay any extra at all when you switch. 
  3. Which of the BT broadband packages meets your broadband usage needs? Pick the one that offers the best balance of price and features and speeds and pay only for that. For instance, if you don’t require BT Sport, don’t choose a deal that includes it.
  4. Competition in the broadband market can enable you to negotiate. Negotiate prices with your provider to see if you can get a better deal from your existing provider. Tell them about other similar packages and ask them if they can match the price or features and speeds offered because you could get a better deal at a great price.
  5. Look out for BT broadband deals for new customers such as vouchers, cash-back incentives and freebies.

What are the different BT internet deals offered by BT fibre broadband?

BT broadband offers two broadband options; BT Standard Broadband and BT Superfast Fibre Broadband. The different Wi-Fi deals of BT fibre broadband include:

BT Superfast Fibre Broadband Deal Average Download Speed (Mbps) Average Upload Speed (Mbps)
Superfast Fibre Deal 50Mbps 9Mbps
Superfast Fibre Essential Deal 36Mbps 9Mbps
Superfast Fibre 2 Deal 67Mbps 18Mbps
Superfast Fibre 100 Broadband Deal 145Mbps 28Mbps
Superfast Fibre 25 Broadband Deal 300Mbps 47Mbps

What benefits can you expect from BT broadband deals?

You can expect to enjoy the following benefits if you sign up with packages from

BT Broadband:

  • Built-in virus protection software for your online security
  • Reliable broadband speeds that meet  the minimum advertised speeds and specifications, or £20 cash-back
  • BT Smart Hub Wi-Fi router that will deliver fast broadband speeds around your home

What does BT broadband offer its new customers?

Apart from cash-back incentives and free vouchers, there are even more deals that BT can offer new customers:

BT Smart Hub

All new customers signing up for BT Superfast Fibre packages get a free BT Smart Hub Wi-Fi router that lets you have a reliable internet connection in your premises, using 7 antennae. In addition, this router includes a Smart Scan feature that keeps a check on your network and reboots in the event of a problem. Not only that, but it also enables smart channel selection which means that it automatically connects your devices to the fastest Wi-Fi channel available.

BT Smart Hub 2

New BT internet customers who sign up for BT’s Ultrafast Fibre Plus or BT’s Superfast Fibre with Complete Wi-Fi get a more advanced router for free; the BT Smart Hub 2, which otherwise retails for £200.

BT Complete Wi-Fi

BT broadband deals for new customers as well as BT broadband deals for existing customers also include BT’s Complete Wi-Fi for extra charges. Complete Wi-Fi is for users living in premises consisting of either thick walls that could act as a potential obstacle to reception, or a large house with areas distant from the router getting a weak signal. Complete Wi-Fi guarantees a stable and strong signal reception throughout your premises.

What extras does BT broadband offer its customers?

BT offers some great perks to all of its customers such as:

Access to Public Wi-Fi Hotspots

BT has millions of hotspots nationwide which, if you’re a BT customer, can be accessed by you while you’re on the go. All you need to do is just download BT’s Wi-Fi app.

Online Security & parental controls

You can protect your family/kids from certain categories of content using BT’s parental controls. Another online security tool called BT Web Protect will warn you in case you click on the URL of a potentially harmful website.

Free Antivirus

Free antivirus software called BT Virus Protect comes with all BT deals.

BT antivirus specs

BT Virus Protect has the following specs:

  • Personal firewall to protect your online activity from hackers.
  • Parental controls block access to certain categories of content and/or specific websites.
  • Website advisor to warn you if you’re about to open a website containing malware.

BT broadband email

All BT broadband packages offer customers access to the BT Mail service free of cost. Users can access this mail service from anywhere. It ensures email security and allows you to add up to 10 email addresses to your BT deal.

BT Cloud storage

Almost all BT broadband users get free cloud storage of 200GB. However, if you have signed up for one of the higher-end BT broadband packages, you might get as much as 1000GB of free cloud storage.

What are some of the BT phone and broadband deal offers?

Broadly speaking, you have two categories to pick from. Either you can opt for BT broadband that requires you to have an active BT landline, or you can opt for mobile broadband if you want to avoid paying for line rental. With mobile broadband, you can get access to BT Wi-Fi hotspots, countrywide, and free of cost.

At present, BT broadband and phone deals are a lot more flexible than they used to be, and these deals now include:

  • A ‘Pay as you go’ option for those broadband users who only occasionally use their landline phones. This is a cost-saving option.
  • 500 minutes to make calls to any UK number (mobile or landline).
  • All BT package deals include the BT Call Protect feature that offers services like BT Personal Blacklist to divert cold callers to a junk voicemail. It also enables you to block unknown and/or unwanted callers.

Compare mobile phone deals.

How to contact BT support and customer service?

BT offers reliable customer service and support 24/7, with various options for the customers to choose from, according to preference. These options include:

  1. Online customer support.
  2. Customer service phone helpline.
  3. Home tech experts.

Contact BT support online

BT offers multiple options of online support such as video guides, a live chat service, and virtual assistants.

How to Contact BT customer service by phone

BT’s customer service phone helpline is available around the clock and every day of the week. You can reach the phone helpline by dialling 0800 328 1587 from your UK landline, which will direct your call to BT’s closest customer support centre.

BT Home Tech Experts

If you’re a customer that prefers in-person guidance from an expert instead of an online support service, the BT home tech experts team can help you seven days a week. You can book a two-hour appointment with a tech expert and get their help with whatever issue you are facing with your BT services. However, for this service you have to subscribe to one of two options (both of which include an annual PC health check that otherwise costs £80):

  • A monthly subscription of £8 that covers all your PC/laptop issues.
  • A monthly subscription of £10 that covers issues concerning all your gadgets, including smartphones, printers, and cameras.

BT Broadband FAQs

Does BT broadband offer TV and broadband bundles?

Yes, BT offers many TV and broadband bundles. These consist of:

  • Up to 50Mbps of fibre broadband speeds.
  • Line rental.
  • TV box (that you can use to record <300 hours).

These bundles have monthly costs ranging from £38.99 to £60.

Can you get BT fibre broadband near you?

BT’s broadband network covers most of the UK, so there’s a great chance that BT broadband is available in your area. You can use the postcode checker to check if you can get BT broadband near you. However, BT full-fibre is currently restricted to a select few urban areas.

How to switch from your current broadband provider to BT broadband?

Switching broadband is pretty easy. You don’t even have to inform your current provider that you want to switch unless you are switching from Virgin Media, in which case you must inform both the company you are moving to and from to allow them to collaborate on the switch. With all other broadband providers, all you need to do is sign up for your deal of choice. You will receive a switching date and your Smart Hub router and within two weeks, your BT internet connection will be switched and ready to use.

How can you find a cheap BT broadband deal?

Although BT isn’t one of the cheap internet providers, there are many BT broadband packages and deals to choose from. The initial 24-month contract costs less, but after this period is over, monthly costs increase. Therefore, it is best to compare deals thoroughly before you make a decision. There are many competitive internet deals to choose from, so don’t pick one that isn’t providing you with what you require.

You can use the postcode checker to see which BT deals are available in your area. Consider also the following factors before choosing a broadband deal:

  • Broadband speed
  • Activation costs
  • Monthly fees
  • Line rental
  • Download limits
  • Perks

Check other comparisons: