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Compare broadband and phone packages

Explore our picks of the best broadband and phone deals in July

Rachel Sadler new profile April 2024

Deals checked by Rachel Sadler, our broadband expert

With her expert advice and knowledge, you can trust Rachel to guide you to the best broadband deal for your needs.

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Whether you use a home phone or not – most homes still require a landline to access the internet. If you’re looking for a broadband deal that includes phone services or just simply line rental for broadband; we’ve got tips to save money and recommended deals from our home expert team.

What are the top broadband and phone providers?

We surveyed over 2,000 broadband customers in the UK* to better understand how they feel about their broadband services. We asked them 20 questions regarding their current broadband provider including how they felt about the speeds they receive, the pricing of their plan, the value for money they are getting and their overall satisfaction.

Below you can see how broadband and phone providers stacked up. 

Broadband providerIndependent Advisor ratingOverall customer satisfactionBroadband speedCustomer serviceReliabilityGood value for money
EE broadband ★★★½90%66%73%84%67%
Plusnet broadband ★★★½88%53%68%83%74%
Vodafone broadband ★★★½86%60%69%85%76%
BT broadband ★★★½85%62%61%87%59%
Sky broadband ★★★½82%62%64%81%57%
Virgin Media broadband ★★★83%56%54%79%58%
TalkTalk broadband ★★★78%57%53%80%59%
Our top recommended broadband providers
Hyperoptic
Ultrafast speeds at affordable prices
Plusnet
Fast speeds & reliable customer service
Vodafone
Perks for existing mobile customers
BT Broadband
The UK's largest broadband provider
Rachel Sadler new profile April 2024

Our Home Tech expert recommends

Most broadband providers offer broadband and phone deals so you’ll never be stuck for choice. We recommend EE if your priority is broadband speed. Vodafone’s deals are best value for money, but if you’re on a tight budget TalkTalk offers decent broadband and phone deals with superfast speeds at affordable prices.

How do phone and broadband packages work?

A broadband and phone package gives you access to a broadband connection and a phone service, which is ideal for people who still make and receive landline calls.

The cost of renting a line should be included in the monthly cost of your broadband and phone package, and you can choose the kind of phone contract you want. The options will likely include the following: 

  • Pay-as-you-go, where you pay per minute for every call you make (this is often included as standard)
  • Evening and weekend UK calls, where you have a set number of free minutes to use at certain times on weekdays (often 7pm to 7am) and weekends
  • Unlimited UK calls, where you can call any UK number any time for free (although some ‘unlimited’ packages may have a minutes allowance)
  • International calls, where you get unlimited calls to UK numbers, as well as a set number of minutes to international phone numbers 

Why combine broadband and phone contracts?

There are a few reasons why you might want to consider combined broadband and phone contracts, including:

  • Lower overall prices: if you use a landline phone to make calls frequently, especially for international calls, bundling it together with your broadband could bring the overall cost down
  • Sign-up perks: you might be able to get a sign-up bonus such as a cash voucher when taking out a broadband and phone contract

Some full fibre broadband providers may offer a digital phone bundle instead of traditional landline packages; the PTSN switch off is fast approaching and providers are no longer offering new customers traditional phone services This means your calls are made over the internet, via a home phone that is plugged into your router. 

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BT postpones the PTSN switch-off until 31 January 2027

The revised schedule gives customers more time to transition to the fibre network. This is particularly important as customers who rely on telecare alarms could be left without emergency care if the switch-off happens before they have fibre broadband. As such, broadband providers need to make sure vulnerable customers have alternative options to contact emergency services where necessary.

Pros and cons of broadband and phone packages

Before taking out a broadband and phone bundle, it’s always worth weighing up the pros and cons.

Pros

It’s easy to set-up and switch, as many households still need a phone line to connect to the internet You’ll have more choice when it comes to picking a broadband deal if it’s bundled with your phone contract If you make a lot of calls, combining broadband and phone contracts can save you money You can get specific international calls packages that can make ringing your loved ones overseas cheaper Landlines can provide a clearer, more stable phone connection than mobile phones

Cons

If you don’t intend to use a landline phone, you’ll end up wasting money on line rental (although this is unavoidable unless you can switch to full fibre) If you have full fibre, adding on a phone line can be more expensive than with non-fibre broadband Some full fibre broadband providers only offer digital phone services, rather than traditional landlines
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Did you know?

Our survey found that 57 per cent of broadband customers consider bundled services to be an important factor when choosing their current broadband provider.

How to find the best phone and broadband packages

To find the best broadband and landline offers, you need to work out what ‘best’ looks like for you. Every household has different broadband and home phone needs, so you should bear that in mind when you’re comparing offers.

Here’s what our experts consider to be the most important factors to consider: 

1. Availability 

The main factor that will decide what phone and broadband package you can get is what’s available in your area. Use our postcode checker to check what packages are available in your area. 

2. Price

When comparing the price of deals, you should consider the overall cost of the package. That’s not just the price per month, but any costs associated with the phone part of your package specifically. For example, can you pay extra to boost the amount of free minutes you receive? What is the price per minute? And what are the charges for international calls?

3. Broadband speed

Broadband speed is one of the most important factors to consider when choosing a broadband package. Providers will usually advertise the average download speed of a plan in megabits per second (Mbps).

You should consider the following:

  • The minimum speed you can expect is dependent on your provider and where you live 
  • Fast broadband speeds usually come with a higher price tag
  • Consider your household usage. How many people and devices will be using the internet? The larger the household, the higher the minimum speed required

We asked customers how often they received their advertised speed. EE came out on top, with 66 per cent of respondents claiming they always or mostly receive their advertised speed. 

4. Call periods and usage

Unless you have a pay-as-you-go phone package, your deal will outline when you can make free calls, for how long, and to which numbers.

Here’s what to look for:

  • Free monthly minutes: some deals include a certain number of free minutes each month
  • Free call periods: your plan may include free minutes for certain times of the day, such as evenings or weekends
  • International calls usually cost more: some bundles offer a set number of free minutes to overseas numbers
  • Free calls to certain devices: check if your deal includes free minutes for landline or mobile numbers; some deals may include both 

5. Data usage

While almost all broadband packages now include unlimited data, it is always worth checking beforehand, so you don’t get charged for going over your allowance. 

6. Equipment and set-up costs

You should always be on the lookout for any set-up costs or installation fees associated with your phone and broadband package. This could include postage and packaging for your new router, or the cost of an engineer coming to install a new line. 

7. Contract length

The length of your contract will play a role in determining its cost. Most of the time, for example, if you sign up for a 24-month contract, it will be cheaper per month than the 18-month option. 

8. Extras

Although it’s not the most important thing to consider, any sign-up perks or bonuses on offer can help you decide between two comparable broadband and phone offers.

Which broadband and phone provider offers the best customer service?

Customer service, though not as crucial as speed or price, should be considered when choosing the right provider for you. 

It can be time-consuming doing the research, and reading online reviews doesn’t always build up a clear picture of a company's level of customer service. 

Our survey asked over 2,000 broadband customers whether they were satisfied with their current provider's customer service. The table below features shows the broadband and phone providers ranked according to their customers' satisfaction when it comes to customer service.

The number of complaints a provider receives is an important metric to determine their quality of their service. The table below shows the number of complaints per 100,000 customers each broadband and phone provider received in Q4 2023[1].

Broadband providersNumber of complaints per 100,000
Sky2
EE3
Vodafone4
Plusnet6
TalkTalk9
BT7
NOW Broadband10
Virgin Media13
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Broadband and phone contracts aren’t just limited to landlines. More and more broadband and mobile phone bundles are appearing on the market. These are often labeled as broadband and SIM offers. Sometimes the mobile SIM will be part of the package, and sometimes it will be available as an optional add-on.

 

These can provide great discounts if you need multiple mobile phone contracts, for example if you require a family plan, or if you’re looking for a bigger bundle that includes TV as well as broadband and SIM.

 

Currently the following providers offer broadband and SIM bundles:

  • Virgin Media (with O2 as the mobile network)
  • Vodafone (family plan)
  • EE (£10 a month add-on)

Sources

*Independent Advisor survey, March 2024.

Survey of broadband customers aged between 24-64 conducted on Censuswide, 11-14 March 2024. Survey sample: 2,003 respondents, totalling Sky (489), BT Broadband (412), Virgin Media (396), EE (134), Vodafone (124), Other (102), Plusnet (66), NOW Broadband (45), Three (31), Hyperoptic (14), Community Fibre (8), Unsure (7). Respondents who selected Hyperoptic, Community Fibre, Other or Unsure were discarded from our review. Respondents were asked to rate each category on a five-point scale, from Very Poor to Excellent, or from Never to Always, with the option of selecting Don’t Know for all questions. For the third question (“What issues, if any, have you experienced with your current broadband provider”) respondents could select from the following: Price Hikes, Slow Speeds, High Prices, Frequent Disconnections, Poor Customer Service, Billing Issues, Other and N/A. The questions used to calculate our score were: “How often, if at all, do you feel the actual speed of your broadband service matches the advertised speed,” “How would you rate your experience with customer service and support from your broadband provider,” ”What issues, if any, have you experienced with your current broadband provider? (Select all that apply),” “How easy or difficult is it/would it be to reach your provider using your preferred method,” “How do you rate the value for money of your broadband service,” “How would you rate the transparency of pricing and additional fees in your broadband service”.

[1] Ofcom, Report: Complaints about broadband, landline, mobile and pay-TV services, January 2024

Frequently asked questions about broadband and phone packages

If you don’t use a landline, there are broadband-only packages you can go for instead. This may be cheaper than getting a bundled broadband and phone contract. 

Broadband-only deals are often full-fibre, so you may be able to benefit from faster download speeds. However, full fibre is currently only available to 57 per cent of households in the UK. If fibre broadband isn’t available in your area, consider a mobile broadband offer, ideal for rural properties or areas with few internet options. 

If you don’t use a landline, there are broadband-only deals you can go for instead. This may be cheaper than getting a bundled broadband and phone contract. 

Broadband-only deals are often full-fibre, so you may be able to benefit from faster download speeds. However, full fibre is currently only available to 57 per cent of households in the UK. If fibre broadband isn’t available in your area, consider a mobile broadband deal, ideal for rural properties or areas with few internet options

Some broadband connections require a phone line to deliver internet to your home. Most broadband connections use the copper phone line network, so even if you don’t use your landline to make and receive calls you may still need a broadband and phone deal. If you live in a rural area which is solely reliant on the copper network, it’s more than likely you will need a phone line to connect to the internet.  

The only type of broadband that doesn’t require a phone line is fibre broadband – currently only available to just over half (57 per cent) UK.  

Before signing up for any internet contract, it’s important to research broadband in your area to find out what’s available to you.

Yes, you can still use a landline phone with full fibre broadband. The only difference is, your landline won’t run on the old copper wire network. Instead, the service is provided by fibre cables which offer a more stable and reliable connection. 

Rachel Sadler new profile April 2024

Rachel Sadler

Home Tech Writer

Rachel is a seasoned writer who has been producing online and print content for seven years. 

As a home tech expert for Independent Advisor, Rachel researches and writes buying guides and reviews, helping consumers navigate the realms of broadband and home security gadgets. She also covers home tech for The Federation of Master Builders, where she reviews and tests home security devices. 

She started as a news and lifestyle journalist in Hong Kong reporting on island-wide news stories, food and drink and the city’s events. She’s written for editorial platforms Sassy Hong Kong, Localiiz and Bay Media. While in Hong Kong she attended PR events, interviewed local talent and project-managed photoshoots. 

Rachel holds a BA in English Language and Creative Writing and is committed to simplifying tech jargon and producing unbiased reviews.