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Our advice
The best broadband deals in London are from Community Fibre; this provider only offers fibre deals and the fastest speeds in the country (3,00Mbps). Deals start from £21 per month and all come with a fixed price, meaning your bill won’t inflate during your contract when you sign up until 4 November 2024.
Fibre broadband is available to 66 per cent of households in London as of March 2024[1]. Multiple providers offer fibre and full fibre broadband to eligible homes in London including Community Fibre, EE, BT, Virgin Media and Plusnet. The fastest speeds available in the region are around 3,000Mbps.
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Deals last updated: 23rd October 2024
London residents can benefit from some of the best broadband deals in the country thanks to the wide array of providers operating in the area.
We surveyed over 2,000* broadband customers to better understand the UK’s broadband habits. We have used this data in this article to help you find the best London broadband deal for your household.
Those living in London should invest in this fantastic deal from Community Fibre. For just £26 per month, you can experience gigabit symmetrical speeds of up to 1,000Mbps with no upfront costs.
Community Fibre has an excellent Independent Advisor rating; 100 per cent of Community Fibre respondents claimed the service reflected good value for money. It also scored very well for reliability and customer service, making it one of the best London broadband providers to partner with.
We found this deal by comparing hundreds of packages to see which came out on top regarding price, speed and incentives. Community Fibre won out thanks to its low prices and blisteringly fast speeds.
Our postcode checker is the most reliable way to find the best London broadband deals. Here are a few helpful tips to consider before searching for your perfect deal.
The right speed for your household won’t be the same for everyone. Not everyone will benefit from gigabit broadband, but underestimating the speeds you need can result in slow loading times and juddering video playback.
As a rule, faster speeds are required for larger households that have heavy internet usage habits, such as online gaming, video conferencing and streaming in 4K.
Our survey respondents revealed that heavy-usage households use full fibre broadband more than any other group, at 57 per cent. Full fibre is the fastest broadband solution available, which is also why it was preferred by households with three to four people, at 49 per cent.
Your broadband bill should fit comfortably within your budget. Faster speeds usually result in higher bills, but you may find that some providers offer faster speeds for a lower price.
At the time of writing, Community Fibre’s 1,000Mbps deal costs just £26 per month. A similar deal from Virgin Media with speeds of 1,130Mbps costs £39 per month. Ensure you compare providers with our postcode checker to help you find the best speed for the lowest price.
Some deals also come with upfront costs; while only a one-off fee, they can range from nothing at all to £31.99, which may be offputting for some customers.
Some households may need shorter contract periods for their London broadband deal. 12-month broadband deals are very common, but if you are a student or are moving home, you may want to look towards a no-contract broadband deal.
No-contract broadband is offered by a select number of providers and usually comes with high upfront costs. However, it can be cancelled with 30 days’ notice without a termination fee.
Our broadband experts recommend investing in a long-term broadband deal where you can as they usually represent better value for money overall.
When comparing broadband providers, you should look towards companies with high customer satisfaction and a reliable customer service team.
Our survey revealed Hyperoptic, EE and Plusnet to be some of the best providers for customer satisfaction. Community Fibre, Three and Vodafone also scored very well in the customer service category.
All the best broadband providers operate in London, giving residents plenty of choice when it comes to picking a new deal.
Using our broadband survey responses, we have ranked some of the best broadband providers with some common considerations to make your journey easier.
Our survey showed the average UK broadband contract costs £52.66 per month.
Community Fibre offers some of the most affordable deals considering the high speeds and 99 per cent of Vodafone respondents voted it as a good value for money provider.
Both EE and Virgin Media are nationwide providers making it likely they are available in your area. With top speeds of 1,600Mbps and 1,130Mbps, respectively, these are great providers to look towards if you like online gaming or work from home.
In our survey, Hyperoptic came out on top for customer satisfaction, with 100 per cent of customers rating it very highly. Plusnet also received high ratings in both the customer satisfaction and customer service categories, at 88 and 68 per cent respectively.
A reliable connection is paramount for a stress-free experience when browsing the web. BT received the fewest complaints about disconnections in our survey and 51 per cent of respondents experienced no issues whatsoever when using NOW broadband.
If the other providers listed don’t cater to your needs, you can always look towards big names like Sky and TalkTalk.
Both providers are known for their vast broadband and TV packages, making them ideal for cinephiles and TV enthusiasts alike. Moreover, Sky and TalkTalk are nationwide providers which offer fibre broadband, giving you the chance to invest in a high speed connection.
London broadband speeds will depend on where you live, which provider you are working with, and whether full fibre is available in your postcode.
We asked our survey respondents to run a broadband speed test and found the average speed in London to be 149.46Mbps. Most London residents (22 per cent) reported their broadband speed to be between 61 and 100Mbps, while 17 per cent claimed it sat between 101 to 300Mbps.
If you want to switch broadband providers to experience faster speeds, use our postcode checker and filter from ‘Speed (High to Low)’ to find the fastest deals available in your area.
Our survey revealed the average cost of broadband in London is £56.88 per month. If this price is out of your budget, use our postcode checker and filter the results by ‘Cost per month (Low to High)’.
Remember that bundling SIM, landline and TV services can inflate the price, but may represent better value for money overall. When signing up for a deal, consider if your existing subscriptions will be more affordable as broadband packages and if you prefer the idea of paying for one monthly subscription instead of several smaller ones.
London is a well-connected city and homes in the area can benefit from a wide range of broadband types. These include:
Though all of the above are available in some parts of London, they may not be available in your area. If you cannot access traditional broadband, you can look into mobile broadband and satellite broadband, which are ideal for those without access to fibre broadband but still require high speeds.
The majority of the UK’s top broadband providers offer packages in London. Those with a London postcode can also choose from a variety of packages, including broadband only, broadband and phone, as well as broadband and TV packages.
The best way to find London business broadband deals is to use our postcode checker.
Multiple broadband providers offer London business broadband deals. These deals come with higher download and upload speeds and additional features such as increased security or free phone lines.
Some providers that offer business deals include Virgin Media, Hyperoptic, Community Fibre and BT.
To improve your broadband speed, ensure your router is in a good place where its signal can reach all areas of your home. Only connect devices you intend to use so that your router is not stretched too thin. Try a wi-fi booster if your broadband speed is slow in some areas of your home.
Streaming does use a considerable amount of bandwidth. If you know that you’ll stream a lot, it’s a good idea to check that your broadband speed can cope with your internet usage. When choosing a broadband package, one with an average speed of 100Mbps would suit those who want to stream and watch HD or 4K videos.
[1] Think Broadband, February 2024 update on broadband availability across the UK, nations and regions, March 2024
Survey of broadband customers aged between 24 and 64 conducted on Censuswide, 11-14 March 2024. Survey sample: 2,003 respondents from Sky (489), BT Broadband (412), Virgin Media (396), EE (134), Vodafone (124), Other (102), Plusnet (66), NOW Broadband (45), Three (31), Hyperoptic (14), Community Fibre (8), Unsure (7). Respondents who selected Hyperoptic, Community Fibre, Other or Unsure were discarded from our review; however, the information gathered for Hyperoptic and Community Fibre was used in our broadband providers evaluation. Respondents were asked to rate each category on a five-point scale, from “Very Poor” to “Excellent” or from “Never” to “Always”, with the option of selecting “Don’t Know” for all questions. For the third question (“What issues, if any, have you experienced with your current broadband provider?”), respondents could select from the following: “Price Hikes”, “Slow Speeds”, “High Prices”, “Frequent Disconnections”, “Poor Customer Service”, “Billing Issues”, “Other” and “N/A”. The questions used to calculate our score were: “How often, if at all, do you feel the actual speed of your broadband service matches the advertised speed?”, “How would you rate your experience with customer service and support from your broadband provider?”, “What issues, if any, have you experienced with your current broadband provider? (Select all that apply)”, “How easy or difficult is it/would it be to reach your provider using your preferred method?”, “How do you rate the value for money of your broadband service?” and “How would you rate the transparency of pricing and additional fees in your broadband service?”.
Explore our picks of the best broadband deals in London
Deals checked by Gemma Ryles, our broadband expert
With her expert advice and knowledge, you can trust Gemma to guide you to the best broadband deal for your needs.